When should I mention the referral code?

Mention it when booking your consultation, or present it when you arrive at the clinic. Either approach should work, but mentioning it early ensures the clinic has it on file before your appointment.

What if I forget to mention my code at the consultation?

Contact the clinic as soon as possible after your appointment. Whether they can still apply the discount is at Optical Express's discretion — there's no guarantee, so it's best to mention the code upfront.

Can I use the referral code online or only in clinic?

The referral code is typically presented when booking or at your in-person consultation. Optical Express determines how and when the code can be applied.

What if the clinic says the code is not valid?

Optical Express controls the referral programme and may change its terms at any time. If a code is not accepted, we unfortunately cannot override their decision. We provide the code in good faith but cannot guarantee acceptance.

Do I need to print the voucher?

No. You can show the email on your phone or simply read out the code. The clinic will be able to look it up in their system.

How to Use an Optical Express Referral Code

You've requested a referral code — now what? This guide walks you through each step, from receiving your code to presenting it at your Optical Express consultation. The discount is not guaranteed, but following these steps gives you the best chance of having the voucher accepted.

Don't have a code yet? Request one free

Step-by-Step Guide

Check your email for the referral code

After submitting the voucher request form, you'll receive an email with your unique referral code — usually within 24 hours. Check your spam or junk folder if you don't see it in your inbox.

Book a free consultation with Optical Express

Contact Optical Express directly to book a free, no-obligation consultation at a clinic near you. You can do this by phone or through the Optical Express website.

When booking, mention that you have a referral voucher code. This ensures the clinic has it on record before your appointment. If you prefer, you can also present the code when you arrive.

Attend your consultation

At the consultation, an Optical Express clinician will assess your suitability for treatment and recommend the most appropriate procedure. The consultation is free and carries no obligation.

If you haven't already mentioned the referral code, present it at this stage. You can show the email on your phone — no need to print anything.

Ask the clinic to confirm the discount

Before committing to treatment, ask the clinic to confirm:

Whether the referral code has been accepted
Whether a discount will be applied to your specific treatment
The exact discount amount

Do not assume the discount will apply until Optical Express confirms it. The discount is not guaranteed by us or by the referral code itself.

Decide whether to proceed

Once you have a confirmed treatment plan and pricing (including any referral discount), you can decide whether to proceed. There is no obligation at any stage. Take time to consider and ask any questions you need answered.

Tips for a Smooth Experience

Mention the code early — ideally when booking, so the clinic can note it on your file before your appointment.
Keep the email accessible — save or star the confirmation email so you can find it easily on the day.
Ask before committing — always get written or verbal confirmation from the clinic that the discount has been applied before agreeing to treatment.
Don't rely on the discount — make your treatment decision based on whether you're comfortable with the full price. The discount is a potential bonus, not a certainty.

Before Your Consultation

If you decide to book a consultation with Optical Express, here are a few things to keep in mind:

✓Have your referral voucher code ready — mention it when booking or bring it to your appointment.
✓The consultation is free and carries no obligation to proceed with treatment.
✓Ask the clinic to confirm the referral discount applies to your recommended treatment before committing.
✓Bring your current glasses or contact lens prescription if you have one.
✓Prepare any questions about the procedure, recovery, and costs so you feel fully informed.
✓Remember that treatment decisions should be made with your clinician — we do not provide medical advice.

What If the Discount Is Not Applied?

If Optical Express does not accept the referral code or the discount doesn't apply to your treatment, there is unfortunately nothing we can do to override their decision. Optical Express controls the programme entirely.

Possible reasons the discount may not apply include:

Your recommended treatment may not be covered by the referral programme.
The programme terms may have changed since you requested the code.
Optical Express may have other requirements that aren't met.

The consultation itself is still free and valuable — even without a discount, you'll receive a professional assessment of your suitability for treatment.

Voucher Eligibility Caveats

The discount of up to £300 is not guaranteed — acceptance is controlled entirely by Optical Express.
Eligibility depends on the treatment recommended at your consultation. Not all treatments may qualify.
Optical Express may change the referral programme terms, discount amount, or eligible treatments at any time.
The voucher typically cannot be combined with other promotions unless Optical Express permits it.
This is an independent service. We provide the referral code in good faith but cannot guarantee its acceptance.

No medical advice: This website does not provide medical advice. All treatment decisions should be discussed with a qualified eye care professional.